Shipping

When will my jewelry arrive?

Shipping Information

From the purchase of any of our non-personalized products, the shipping time is 3-5 business days to Mexico and 10-12 business days to the U.S. All orders that are personalized begin to be manufactured the day after your purchase and it takes us 10 to 12 business days to make them from scratch. That is why in all personalized designs the shipping time to Mexico is 12 business days and 20 business days to the U.S.

In Amanza we make shipments through UPS and DHL, which have a delivery time of 3 to 5 days. We have shipments to the entire Mexican Republic, with a cost of $150mxn. Amanza Jewelry Designers is not responsible for any loss by these couriers. If you require more information about your package, contact them directly at the following telephone numbers:

 

UPS

  • Phone: 01 (800) 7433 877
  • website: www.ups.com.mx

DHL

  • Phone: +52 (55) 5345 7000
  • Website: www.dhl.com.mx
If the customer does not respond at the time of delivery, UPS and DHL will contact Amanza Jewelry Designers to return the package to our offices. Team Amanza will do everything possible to contact the customer with the information provided, notifying the problem to solve the delivery. If the lack of communication with the buyer persists and the package is sent back to our offices and it is the customer's responsibility to contact us by email (amanzajewelry@gmail.com) with the following information;
  • Full name with which the purchase was made
  • Telephone and/or email registered in the sale of the product
  • Shipping address provided above
  • Order number
  • Date of purchase
  • Expired tracking number

 

Later you must request a new guide with a cost of $150 mxn. The client will have 15 days to make the claim of his order, otherwise the event will be taken as canceled without further ado.

If you have any questions about your order, shipping, delivery date, you can't find your tracking number, remember to write to our chat on the page, Instagram DM at @amanzajewelry or to our email amanzajewelry@gmail.com and Team Amanza will gladly be available to solve all your doubts.